Contact number (if different from order).Brief description of the issue with the product.Quantity of the item you wish to exchange.To initiate an exchange, simply e mail us at ith: ALL OTHER reasons not stated in part (a) above.Want to exchange for specific colours / designs in products with ASSORTED designs/ colours.Error on judgement (size too big, too small etc ).Reasons that DO NOT qualify for exchange (as shown, but not limited to):.choose another product that is of similar value to exchange for.request for store credit equal to the value of the exchange product to be used at a later date or.In such a situation the customer can either: If we are sold out for the product we will not be able to provide the exact product for exchange. Stock Availability – We will do our best to replace / exchange the product(s)of choice for the customer but this is subject to stock availability.If the customer requires the exchanges sooner they may request to self collect via appointment at our warehouse. Lead time for delivery of exchanges – Exchanges will typically take 5-7 working days to reach the customer (if exchange products are in stock ).Cost of delivery / exchange: If the exchange reasons are one of the 3 shown in part (a) above, the company will bear the cost of sending the exchange products to the customer.Incorrect product delivered – mistake made in packing or delivery, and design / colour DOES NOT MATCH what is shown our website.Damaged product – physical damage, stains, broken.Defective product – does not work (no ink, spoilt etc ). Circumstances / conditions accepted for exchange are:.Opt for store credit for the same amount spent on the damaged/defective products to be used at a later date.Exchange the damaged / defective product(s) for another product of the same value.
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